Frequently Asked Questions
Here, we address the most common questions our players have about our services, account management, bonuses, and games. Our goal is to provide clear and straightforward answers to help you to play at Slot Lords efficiently.
How do I create an account at SlotLords?
To create an account, click on the "Sign Up" button on our homepage. Fill in the required details, such as your email, password, and personal information, then submit the form.
What documents do I need to verify my account?
You will need to provide a government-issued ID (passport, driver’s license, or national ID) and a recent utility bill or bank statement to verify your address.
How can I reset my password?
Click on the "Forgot Password" link on the login page, enter your registered email address, and follow the instructions sent to your email to reset your password.
What payment methods are available for deposits?
We accept various payment methods, including credit/debit cards, e-wallets (like Skrill and Neteller), and bank transfers.
Is there a minimum deposit amount?
Yes, the minimum deposit amount is CAD 20.
How do I withdraw my winnings?
Go to the "Cashier" section, select "Withdraw," choose your preferred withdrawal method, enter the amount, and confirm the transaction.
Are there any fees for withdrawals?
Slot Lords does not charge any fees for withdrawals. However, your payment provider may apply their own fees.
What is the average withdrawal processing time?
Withdrawal processing times vary by method. E-wallets typically process within 24 hours, while credit/debit cards and bank transfers can take 3-5 business days.
How do I claim a bonus?
To claim a bonus, go to the "Promotions" section, select the desired bonus, and follow the instructions. Some bonuses may require a bonus code.
What are wagering requirements?
Wagering requirements are the number of times you need to wager the bonus amount before you can withdraw any winnings derived from it. For example, a 30x wagering requirement on a CAD 10 bonus means you need to wager CAD 300.
Can I play Slot Lords Casino games on my mobile device?
Yes, our casino is fully optimized for mobile devices. You can play our games directly through your mobile browser without downloading any app.
What should I do if a game freezes or crashes?
If a game freezes or crashes, refresh your browser or restart the game. If the issue persists, contact customer support for assistance.
How can I set deposit limits on my account?
To set deposit limits, go to the "Account Settings" section and select "Responsible Gaming." Here, you can set daily, weekly, or monthly deposit limits.
What should I do if I suspect someone is using my account?
If you suspect unauthorized use of your account, change your password immediately and contact our customer support team to secure your account.
How can I close my SlotLords Casino account?
To close your account, contact customer support and request account closure. They will guide you through the necessary steps.
